Job Title: Help Desk Technician - Tier 1
Location: Scottsdale, AZ (located specifically in North Scottsdale, at East Bell Road and the 101)
Compensation: $35,000 – $45,000 Annually (Dependent on experience)
Employment Type: Full Time with Benefits (Medical, Life, Dental, Vision, and 401k)
Schedule: On-site Monday through Friday 9 AM to 5 PM. After-hours or weekend support may be needed from time to time for special projects. NO major holidays!
***New graduates strongly encouraged to apply***
Position Description:
A healthcare facility is looking for a Help Desk Technician to help our IT team. The successful candidate will serve as the initial point of contact for troubleshooting all desktop-related problems, including hardware/software, password resets, email, and copier/printer problems. Our IT infrastructure consists of 150 plus Windows-based computers with multiple departments and locations.
Primary Job Responsibilities:
- Provides entry-level Tier 1 desktop support.
- Troubleshoot problems from employees such as password reset, connecting to copiers/printers, and Internet connection problems.
- Respond quickly to support requests for our ticketing system by phone, email, or chat.
- Ability to identify problems and facilitate solutions.
- Tracking issues to resolution and updating the ticketing system.
- Escalate more involved problems to the appropriate technical staff.
- Follow-up with staff to ensure issues are resolved.
- Set up and maintain desktop computers.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Communicate all relevant IT events and issues with appropriate staff regularly and efficiently.
- Ability to function efficiently in a fast-paced environment.
- Local travel is required and must have reliable transportation.
- Other related duties as directed.
Required qualifications to be successful in this role:
- Ability to diagnose and resolve basic computer technical issues.
- Excellent customer service skills.
- Detail-oriented to keep detailed notes in tickets.
- Good organization and time management skills.
- Good written and oral communication skills.
- Good analysis and problem-resolution skills.
- Must be able to multitask.
- Strong Moral and Ethical Conduct.
- Be able to lift 50 lbs.
Preferred Qualifications:
- Working knowledge of networking computers
- At least one year of Microsoft Active Directory experience.
- Proficiency with Microsoft Office365 products.
- Experience using remote software (TeamViewer or other remote desktop tools).
- CompTIA A+ or Network+ certification preferred.
Please note that the final job offer may be contingent on successfully passing a background check and drug screen.
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