Customer Service Representative
Location: Sheridan Wyoming
Description: First Interstate Bank is at the momment seeking for Customer Service Representative right now, this occupation will be placed in Wyoming. For complete informations about this occupation opportunity please read the description below. SUMMARY
Establishes excellent customer relations by providing prompt and courteous service and assistance in person, on the phone and by mail. Assists cu! stomers with account problems, special requests and information. Acts as a liasion between customer and various departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.
Greet all customers and directs them to appropriate department.
Provide support to Personal bankers, including greeting and directing customers, pulling files, gathering information and preparing various forms and documents.
Assist customers with check orders, check card disputes, changing PIN numbers, wire transfers and account information.
Answer questions and handle problems concerning checking and savings accounts, certificates of deposit and loans.
Possess in depth knowledge of the bank’s products and services to effectively cross-sell.
Provide excellent and efficient customer service and complaint resolution; follow up on issues to insure customer satisfaction.
Prioritize multiple customer requests to provide maximu! m service levels to all customers.
Participate in on-going! Service and Sales training.
Requirements: QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED). Three to six months related banking experience; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
Must demonstrate a working knowledge of personal computers, Word/Excel software programs, reading skills to further include ability to produce business letters and memos, strong interpersonal communication skills, strong telephone skills, strong customer service skills, good time management and organizational skills.
LANGUAGE SKILLS
Ability to read a! nd comprehend instructions in oral or written forms. Ability to write correspondence and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee! is regularly required to talk or hear. The employee frequently is requ! ired to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to First Interstate Bank.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Sat, 17 Aug 2013 02:56:22 GMT