Job Title: Work Order Specialist
Location: Remote - USA
Reports to: Key Account Director
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Department Name: Account Management
Position Type: Full Time, Non-Exempt
Pay Range: $21/hr. - $25/hr. (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)
Overview
The Work Order Specialist will work closely to communicate and provide directions to the supporting biller to ensure the initial bill provided to the team is clean and accurate. This position is also responsible for the clean-up of data profiles and regularly communicates updates to Contract Data Management with changes/corrections to site profiles, quickly.
Key Responsibilities
- Review reports (at a minimum of one week prior) to the bill being due to the client.
- Review for any anomalies and work with the Account management team- i.e. If sites are not active but generating work orders work through corrections and resolution
- Provide a list of open orders to the VRT
- Review and communicate orders that need to be voided prior to the close of the month to CDM.
- Communication to CDM must include site profile corrections where needed.
- Review workorders by checking if it is processed to a different workorder (used somewhere else like recycling and trash on same invoice, and the trash workorder is used and recycling not picked up so needs to be voided).
- Review Client bills with Finance and provide Billing Verification for Key Account Manager. Create all client credits with proper approval from Finance.
- Review sites changes with Account Manager and relevant stakeholders with Account Manager and relevant stakeholders, at least monthly
- Review changes of services with Account Manager and relevant stakeholders, at least monthly
- Work the MU, as needed
- Provide Account Manager with Client reporting/research as needed
- Coordinate with CDM to ensure Site Profiles are accurate to facilitate improved work order process
- Coordinate with CDM to ensure all price increases have been processed for both the Client & Vendor (AR and AP)
- Knowledge of client pass-through increases
- Knowledge of client contract and restrictions also increases
- Other specialist projects, as requested by the team or client
Qualifications
- Bachelor's degree preferred
- Excellent communication skills using various tools
- Strong critical thinking skills
- Proficient in excel and Power BI
- Extremely detail-oriented
- Excellent time management skills
- Have a numbers acumen
Benefits
- Healthcare Benefits: Fully paid healthcare premiums for all full-time employees and their dependents
- 401(K) with employer match after 90 days of employment
- Maternity/Paternity Leave Policy: Rubicon provides paid maternity leave based on years of service, as well as paid paternity leave
- Generous PTO: Generous paid time off is granted to employees (with proper approvals), with a minimum of 12 days off in your first year of employment plus 11 paid company holidays per year
- 4 Day Weekends for Thanksgiving Day, Christmas Day, and New Year’s Day
- Free Subscription to the Calm app
- Inclusion & Diversity Affinity Group to support belonging
Physical Demands and Working Environment
- While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time. Travel to attend team meetings may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
- To facilitate working from home, and as a requirement for this role, candidates must provide their own eligible, high speed internet access with sufficient bandwidth to execute all job functions. Company laptop will be provided
About Rubicon
Rubicon (NYSE: RBT) is a digital marketplace for waste and recycling, and provider of innovative software-based solutions to businesses and governments worldwide. Creating a new industry standard by using technology to drive environmental innovation, the company helps turn businesses into more sustainable enterprises, and neighborhoods into greener and smarter places to live and work. Rubicon’s mission is to end waste. It helps its partners find economic value in their waste streams and confidently execute on their sustainability goals. Learn more at www.rubicon.com.
Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.
Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for ESG both internally and externally to help grow the Company’s ESG objectives.
- Environment: Contribute, measurably, to Rubicon’s carbon reduction goal and circular economy efforts
- Social: Support Rubicon’s efforts to cultivate/promote racial and gender equity
- Governance: Advance Rubicon’s commitment to best-in-class governance practices
