Field Technical Support Rep IV job at HP in Cheyenne

HP is at present looking to employ Field Technical Support Rep IV on Fri, 26 Apr 2013 21:04:54 GMT. Field Technical Support Rep IV - 1131338 Description · Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts. ·Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. · Provide software service, presales, post-sales or service delivery support...

Field Technical Support Rep IV

Location: Cheyenne Wyoming

Description: HP is at present looking to employ Field Technical Support Rep IV right now, this job will be placed in Wyoming. Detailed specification about this job opportunity kindly see the descriptions. -

1131338

Description

·

Provide Customer with

overview of installation activity, site-specific information and access to appropriate contacts.

Handle Customer-relation

problems promptly and appropriately, provide guidance, escalate issues according to

established procedures.

• Provide software service, presales, post-sales or service delivery support.
• Deliver services, including customized services to large enterprise, complex or corporate accounts.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities

Qualifications

Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) with 3-5 years of working experience in related fields or

Degree holder with 2-4 years relevant working experience.

Experience with support of full range of HP products in Customer base.

Knowledge and Skills Required:

• Broad knowledge of

corporate policies, products, markets and processes, as well as an understanding of busine! ss management principles and practices.

• Thor! ough knowledge of administrative or technical practices
• Proficient Field Technical Support skill set.
• Knowledge of assigned HP hardware system platforms.
• Familiar with networking and all supported operating system platforms (i.e. HPUX, NT, Linux, etc.)
• Knowledge of high availability system environments.
• Strong communication skills both verbal and written.
• Strong Customer relationship building skills

Ability to manage complex Customer problems.

• Ability to perform while under high-pressure situations.
• Project management, analysis, communication, scheduling, controlling, and presentation skills.
• Good teamwork with peers and HP personnel.
• Demonstrate consistent, acceptable performance of all business fundamentals.
• Knowledge of portfolio of services.
• Basic knowledge of change management process and tools available
• Schedule and participate in on! -site account support meetings both internal and external

Job

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Services

Primary Location

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United States-Wyoming-Cheyenne

Schedule

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Full-time

Job Type

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Experienced

Shift

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Day Job

Travel

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No
- .
If you were eligible to this job, please email us your resume, with salary requirements and a resume to HP.

If you interested on this job just click on the Apply button, you will be redirected to the official website

This job starts available on: Fri, 26 Apr 2013 21:04:54 GMT

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