Service Technician (Laramie WY) 12-02586
Location: Laramie Wyoming
Description: Paladin Consulting, Inc is at present looking to employ Service Technician (Laramie WY) 12-02586 right now, this occupation will be placed in Wyoming. More complete informations about this occupation opportunity please read the description below. 8:00 AM to 5:00 PM
Reliable transportation adequately sized to carry parts inventory, i. e. mini-van. 25% travel to cover territory between Laramie and Rawlins and additional support to Cheyenne.
Customer communication skills necessary.
Purpose of Position:
Provide repair and service support in customer s location, working with Low to
Mid-Range office products in a break/fix mode and production products in a
preventative maintenance mode. In addition this position requires the
individual to:
Perform the full range of maintenance on assigned products; including repair,
on-site troubleshooting, installation, removal, retrofit, preventative
maintenance activities, and customer call assistance.
Take responsibility for customer satisfaction by providing timely and
courteous service with minimal support from other personnel. Observe all
service call procedures including preliminary notification to the customer of
call receipt with an Estimated Time of Arrival (ETA) whenever possible.
Keep service management informed of potential customer issues if unable to
resolve.
Participate as a full member of a service workgroup and contribute to the
group s productivity.
Essential Job Functions:
Demonstrate the required product proficiency by successfully completing the
product training.
Performs mechanical adjustments, troubleshoot to the Field Replaceable Unit
(FRU) level. The FRUs may be electrical, electronic or mechanical in nature
and are defined during product training.
Diagnosis and repair using product manuals, AC-DC multi-meter, and fault
codes.
Accurately report all activities and time using the prescribed methodology to
ensure accurate customer records and internal records.
Management of assigned parts, tools and any other assets provided.
Communicate with customers the status of their current service call and
address any other service concerns they may have with the product.
Present a professional image in all interactions and behaviors.
Provide timely and courteous customer service to facilitate customer
satisfaction.
Meet and/or exceed all required standards, such as Customer Notifications
(ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and
Call-Backs.
Skills: Additional Requirements, Skills and Qualifications:
Have a clean and groomed appearance and adhere to the contracting
organizations dress code. This is typically for men, button up or golf shirt
with collar, dress slacks, dress shoes or street shoes that can be polished.
For women, button up blouse with collar and appropriate neckline, dress slacks,
dress shoes or street shoes that can be polished.
Work overtime on an occasional basis.
Be available for work during their assigned work day/s. Report to their first
call when their assigned workday assignment starts.
Unless otherwise notified by the company, contractors will wear a company
badge.
Responsible for providing reliable transportation to service calls.
Able to work independently and/or on a team with minimal supervision.
Shows pride in work and pays attention to detail.
Interested in improving technological skills.
Contractor must agree to comply with all security arrangements required by
the Xerox customer.
Possess good verbal and written skills, and can communicate effectively.
Ability to manage multiple tasks.
Able to interact with a diverse population (administrative to executive).
The position requires the ability to lift and /or move thirty (30) pounds.
Candidates must be able to successfully pass a drug-screening, DMV and
background check.
Transportation Requirements:
Must be of a size that provides enough space to allow for the transport of
assigned parts inventory.
The vehicle must be able to secure property (parts, tools, and electronic
equipment) provided to the contractor.
The vehicle must be maintained in good working order (pass safety
inspections).
The vehicle appearance is reflective of professional service delivery.
Contract personnel must ensure that the vehicle being used is properly
licensed and insured at the level required for business use.
Must possess a valid driver s license at all times.
Experience: Experience or formal training in AC-DC electrical/electronics required.
Functional knowledge and application of a multi-meter.
Field experience as a technician working with business technology such as
PCs, network connected printers and networked FAX equipment. A+ or N+ certified
is a plus.
PC skills are required for this position. Skill demonstration required in IE
Navigation, File saves and moves, Internet connectivity. Also required is a
functional knowledge of Microsoft Operating Systems (W98, NT, 2000, XP) and
Microsoft Office Applications (Word, Excel). The position also requires using
the PC for data entry, troubleshooting, and web access.
Proven excellent customer service skills.
Education: A certificate or diploma from a recognized technical school, or college in
the field of electronics, electrical repair, reprographics, or a related field.
Two (2) or more years of related field experience as a technician may be
substituted for the certificate/diploma.
Additional Requirements, Skills and Qualifications:
Have a clean and groomed appearance and adhere to the contracting
organizations dress code. This is typically for men, button up or golf shirt
with collar, dress slacks, dress shoes or street shoes that can be polished.
For women, button up blouse with collar and appropriate neckline, dress slacks,
dress shoes or street shoes that can be polished.
Work overtime on an occasional basis.
Be available for work during their assigned work day/s. Report to their first
call when their assigned workday assignment starts.
Unless otherwise notified by the company, contractors will wear a company
badge.
Responsible for providing reliable transportation to service calls.
Able to work independently and/or on a team with minimal supervision.
Shows pride in work and pays attention to detail.
Interested in improving technological skills.
Contractor must agree to comply with all security arrangements required by
the X customer.
Possess good verbal and written skills, and can communicate effectively.
Ability to manage multiple tasks.
Able to interact with a diverse population (administrative to executive).
The position requires the ability to lift and /or move thirty (30) pounds.
Candidates must be able to successfully pass a drug-screening, DMV and
background check.
Eligibility for employment:
Candidates must pass drug test and background checks
Education verification for High School Diploma or GED and Degreed Professionals required
About Paladin
Since 1983 Paladin has delivered talent nationwide in America s top companies. We match professionals with companies across the nation, providing: Staff support, temporary assignments, contract-to-hire and permanent opportunities. In addition we provide targeted project services, where individuals and teams complete strategic projects to move businesses forward. Paladin has opportunities in companies of all sizes, ranging from small businesses to the Fortune 100. Paladin provides excellent benefit plans and is an EEOE Employer!
Website: www.paladin-inc.com
Apply today!
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Paladin Consulting, Inc.
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This occupation starts available on: Sun, 19 Aug 2012 03:49:48 GMT